Bride Complains About Venue, Restaurant Employee Writes Email Calling Her a 'Cow'

For a business owner, customer satisfaction and good reviews play a major role in drawing in new business. These days, it's so easy for people to access reviews online to help them decided where to do their business, so a bad review can do some real harm.

One restaurant really blew it with a potential client, and the engaged woman complained on Trip Advisor about the venue. Making matters worse, an employee accidentally sent an email to the bride, insulting her.

Jade Sharp said she has had an all-around bad experience with The Mulberry Tree, a restaurant in Kent, England. First, she and her fiancé went there to find out more about the place when deciding whether to hold their wedding there. Things didn't go to her satisfaction and she expressed her disappointment online.

Next thing she knew, she got an email from the venue, unintentionally insulting her. The email was meant for someone else.

Sharp went on a tour of the location first, and was initially impressed by the beautiful venue. She made an appointment to return with her fiancé so she could show it to him, and the couple could get more details about the services and the pricing.

When Sharp and her fiancé arrived, however, the restaurant had dropped the ball and forgotten the appointment. After talking with the staff, a manager stepped up and begrudgingly showed the couple around.

“The tour was done quite reluctantly with very little enthusiasm or passion or even a smile,” Sharp wrote. “So I emailed when we returned home to express the disappointment that the lady (manager in charge) wasn’t able to discuss much as she didn’t know.”

Sharp says she got an unexpected response. "Then a few hours later I received an email that obviously was not meant for me," she wrote. "It was, in fact, an email from the lady we saw (manager of the day) to her mum (manager) about me and our visit."

"Well she's a cow!" the letter read. The manager complained that the potential client 'pissed me off'.

"I cannot express how hurt and upset I was reading the email. How rude and unprofessional the way in which she spoke about us," Sharp complained. “For a potential wedding booking the customer service we have received first hand is awful disgusting and disrespectful."

The owner of the venue, Karen Williams, quickly responded to apologize. “I am absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible,” Williams wrote.

“I did telephone you as soon as I found out what had happened to offer my profuse and sincere apologies and did apologize repeatedly to you," the response continued. "You were adamant that you did not want to get married at The Mulberry Tree, completely understandably so after the email you were sent so I did not wish to insult you by attempting to make amends after such a catastrophic mistake on our part, especially when it is your wedding day involved. Once again I offer my sincerest apologies to you."

Sharp said the phone call didn't sound sincere. "It didn’t sound or feel like she meant it. I’ve not had an apology from the lady in question. We haven’t been asked to come back and try and make amends to rectify the situation.”

The bride tells Williams thanks but no thanks. "So thanks anyway I’m glad we have been through this and not spend our money with you. We've had a lucky escape by the sounds of your other reviews based on bad customer service and your management team!” Sharp concluded.

Source: Yahoo
Photos: A Kentish Ceramony, Yahoo Screenshot

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