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Tragedy Struck Just As Woman Boarded Flight, But Airline Employees Had Her Back

Some tragic news came just as a woman was boarding a Southwest Airlines flight in Chicago. Things could have been much more difficult for the woman and her family if it had not been for the airline crew. She's singing their praises, sharing the story of how they helped her in her time of need - and she didn't even have to ask for anything. This crew went above and beyond the call of duty.

Peggy Uhle had just settled into her Columbus-bound flight, but the plane was held up at the gate. She assumed it was a mechanical problem or something to do with the weather when a flight attendant approached her. The attendant asked her to get off the plane.

Uhle was perplexed; she thought she'd gotten on the wrong flight. Then she was brought up to the gate agent. "The gate agent told me to check in at the desk and when I did she told me to call my husband,” said Uhle.

The worried woman did exactly what the gate agent asked. It turns out her son, who lives in Denver, had suffered a head injury and was in a coma. The terrified mom could barely grasp the situation or figure out what she was going to do when the airline informed her that they had rebooked her on a non-stop flight to Denver so she could be with her son. They didn't even charge any fees.

“They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver,” Uhle said to the Boarding Area. “My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.”

Uhle's son is recovering, according to her report, but she's forever grateful for the kindness shown to her by the Southwest Airline employees in her hour of need. They exceeded all of her expectations, and more.

Southwest Airlines says that if a passenger has an emergency, the pilot is supposed to be notified and the employees are supposed to help in any way they can.

Unfortunately, it doesn't always work out like that. Just weeks before Uhle's situation, another woman got a call from her husband on the tarmac. He told her he was committing suicide. The frantic woman begged them to let her call him, but the airplane crew refused to let her use her phone.

In all fairness, according to FAA law, people can’t use their phones on a plane. But the fact remains that the airline failed to help the woman resolve the problem. Sadly, the husband carried through with his threat. His body was found later.

Perhaps they learned from that tragic example, though, that people are more important than the bottom line, and a major tragedy may require a little flexibility. Uhle at least is a satisfied customer. “The care that I was shown is second to none. We have always liked Southwest Airlines and now we can’t say enough good things about them.”

Source: The Denver Channel, Fox News
Photo: The Chive

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